Withdraw

• Is there a minimum withdrawal amount? There is a minimum amount for each withdrawal request. If the amount is too little, you won’t be able to request a withdrawal. You can refer to https://www.boxtradex.com/zh/fee-en/ to check the minimum withdrawal amount and transaction fees of each cryptocurrency. However, please note that the minimum withdrawal amount and fees can change without notice due to unforeseeable factors, such as network congestion. Please note that the minimum withdrawal amount and transaction fees will change depending on the network you are using.

  Please make sure you select the correct network. If the address you are withdrawing to is an ERC20 address (Ethereum blockchain), you must select the ERC20 option before making the withdrawal. DO NOT select the cheapest fee option. You must select the network that is compatible with the withdrawal address. If you select the wrong network, you will lose your funds.

• How can I withdraw in BOXTradEx? Hi users, In order to withdraw from BOXTradEx, you can refer to the Link

• How can I fill in “Memo (optional)”? If you use the WAX blockchain to withdraw or recharge, please pay attention to whether there is a MEMO requirement. For other blockchains, MEMO is only an optional option, and you can choose to fill it in or not. If you don't want to fill in this information, you can leave it blank.

• How can I check my withdrawal process history? You can go to check your “Asset History” by go to Asset Page, click Withdraw and click the bottom on the right upper your Page. Then you can see the status of your withdrawal amount.

• What can I do to a wrong address? Please check carefully when entering the withdrawal address to confirm that the address is correct. We cannot take any action on the transaction if it has already been sent. If it has been transferred, some remedies are provided below :

  1. If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.

  2. If your assets were sent to a wrong address on another platform, please contact the customer support of that platform for assistance.

  3. If you forgot to write a Tag/Memo for withdrawal, please contact the customer support of that platform and provide them with the TxID of your withdrawal.

• Why does my withdrawal process take a long time? Dear user, when the withdrawal amount is small, the automatic review will be completed within 3 hours. If the withdrawal amount is large, it is a manual review and it takes 1-3 working days. Due to certain regulatory restrictions, users may be required to provide additional proof of billing or address. thank you so much.

• Why are some Crypto currency withdrawal fees so high? We will adjust the withdrawal fee according to different blockchains, GAS FEE and risks. Usually, the high handling fee will be more related to the change of GAS FEE.

• Why can't I withdraw LAT (Platon)? Please check the withdrawal wallet address. We only support wallet addresses starting with 0x for withdrawal. You can go to PlatOn's browser to convert the address. Please see the example below ↓ ↓ ↓ ↓